Frequently asked Questions

I need help with graphics and putting our artwork into the correct format can you help?

At no extra cost the swimming specialist’s team is able to assist with cap design and development. Our internal graphics design team remains up-to date with industry standards and can assist you in anyway. Including Logo placement, Font size and type, rearranging your artwork, best cap type selection, best print colour etc.

What are the Cap Order Terms?

  • Min units for silicone and latex caps 50 per print and cap colour
  • Polycaps: Min order per print 100, though can mix sizes ie 30 xsmall 40 small, 30 medium
  • Prices ex gst
  • Screen contribution is FREE
  • Delivery charge $30 for Australian orders and international will be provided on best freight price depending on destination
  • 50% deposit with order, balance when caps ready for delivery
  • Acceptance: all orders and artwork will receive official notice of acceptance once suitable artwork and order is confirmed.
  • Delivery: 21 -28 Days, after receipt of deposit and confirmation of artwork.

Please note all prices are EX GST and NO CHARGE for screen printing

What if what I want can't be ordered online?

Please email caps@swimmingspecialists.com or phone with your custom requirements and we will happily assist you with meeting your needs with the latest technology available.

Can anyone in the world order from swimming specialists?

Yes. Swimming Specialists is a world-wide organization that is available to everyone regardless of where they are or who they are so they can enjoy the highest quality and latest technology for less.

Can we have individualized Names placed on the caps?

Yes. This service is available but at additional costs and different MOQs so if this is required please specify in your email to caps@swimmingspecialists.com

Is a deposit required?

Yes 50% of the total cost needs to be made when the cap is signed off and the remaining 50% paid on delivery.

What is swimming Specialists payment Options?

Master Card
Visa Card
Bank Card
American Express
Bank Transfer

How long will it take for the caps to be produced?

We normally recommend to customers to order caps 4 -6 weeks before the date you need them to safe guard against unforeseen circumstances. BUT in most instances caps are produced within 2-3 weeks of sign off and special allowances are possible if caps are exceptionally urgent. Urgency fees apply.

What is the Delivery Charge?

Swimming Specialists imports and exports and delivers good daily, so we have partners all over the world to give us the best industry prices for delivery.

Depending on where the caps need to be delivered to can change the mode of transport options and costs. You will be quoted according to the most cost effective and timely delivery method available at that point in-time.

How are the caps received?

The caps are boxed as a whole but will be individually wrapped for protection and quality insurance.

Does Swimming Specialists have a quality or satisfaction guarantee?

If you have any further questions or need any assistance, please email caps@swimmingspecialists.com.